Are you a New Patient?
For your convenience, we offer our registration forms online, as well as information about what to bring to your first visit.
Whether you are a new patient or one currently under care, please refer to the following information about our practice.
Practicing As a Group
This is a group practice and the providers share coverage with each other on an alternating basis after-hours, during the week, and on weekends. This assures you continuity of care, since one of the providers is always available for you 24 hours a day, to meet your medical needs.
Patients are seen by appointment Monday through Friday, and we request that you call in advance to schedule so that we can reserve time for you. If you are unable to keep a scheduled appointment, please call and let us know as soon as possible. A 24 hour notice is appreciated.
We will make every effort to honor your appointment time, however emergency situations occasionally arise and create delays. We appreciate your patience on these occasions.
Office Visit Reminders
- Bring all of your medicines (in the original containers)
- Bring your insurance cards
- Bring your copay or deductible at the time of the visit
- Bring current medical records including any recent diagnostic testing
Telephone Advice or Questions
If you have a medical question, please feel free to call the office with non-emergency calls between the hours of 8:00 a.m. and 5:00 p.m. when your records are readily available. Our nurses and staff are specially trained to answer your questions and pass information between you and your physician. We will make every attempt to return your call by the end of the day.
In the case of a non-life threatening emergency, please contact the office, 24 hours a day. Our professional answering service will connect you with the physician on-call for after-hours emergencies. For any life-threatening emergency, call 911.
If you need a refill on your medication, please call your pharmacy and they will check with your physician regarding refill requirements. If you call the office for a refill, please have the phone number of your pharmacy ready so that we can expedite your request. Routine prescriptions are filled within 24-48 hours of request by either the patient or pharmacy. Medications will not be refilled after-hours, on weekends, or on holidays. Please plan ahead before you run out of your medication.
Insurance & Business Office
Heart & Vascular Center of Arizona is contracted with most insurance plans. For proper claims processing, we will require a current copy of your insurance card at the time of the visit, and your insurance benefits will be verified by our office staff. Please note that once we have billed your insurance, a diagnosis cannot be changed.
It is the patient’s responsibility to be familiar with policy benefits and to know if authorization or referral is required. Since most primary care offices and insurance carriers cannot process a referral in less than 7-14 days, please contact your insurance carrier/primary care office well in advance of your appointment date here.
Co-pays and co-insurance payments are due at the time services are rendered. For those patients with large deductibles, limited benefits, or for those who are without medical coverage, our billing department will be happy to create a payment program for you. We do not wish anyone to be denied medical care because of a financial hardship. If you have any difficulty understanding or paying your bill, we encourage you to contact our billing department.
Laboratory, Ultrasound and Nuclear Medicine
Your insurance carrier has contracted with a specific laboratory for the processing of laboratory testing, as well as a specific center for Ultrasound and Nuclear Medicine testing. The processing lab and/or testing center will bill your insurance carrier directly for the services provided. It is the patient’s responsibility to verify benefits and coverage of these services.
Heart & Vascular Center of Arizona routinely reports the results of all laboratory, ultrasound, and nuclear medicine services to our patients. If you do not hear from the office by phone or by mail within 14-21 days following your testing, please contact the office regarding your results.
Medical Records – Release of Information
To request a copy of your medical records, please complete our medical release form, listed below. To request records from your primary care doctor or another specialist, please download and complete the form below.